Privacy Policy

1. Data Controller vs Data Processor

1.1 Roles

For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR):

SuperSales processes personal data solely on behalf of and under the instructions of the Customer.

2. Who We Are

3. Categories of Data Processed

SuperSales does not collect data from individuals in a consumer capacity.

The Services may process, on behalf of Customers, the following categories of data:

3.1 Sales Call Data (Provided by Customers)

• Audio recordings of sales calls
• Transcriptions of sales calls
• Associated metadata (date, duration, speaker roles)

3.2 Analytical Data

• AI-generated scores
• Coaching insights
• Performance indicators
• Session-level analytical summaries

3.3 Account & Administrative Data

• Business contact information (name, business email, role)
• Account identifiers
• Billing and subscription metadata (via Stripe)

4. Data We Do Not Intentionally Process

SuperSales does not intentionally process:

• Sensitive personal data (as defined by GDPR Article 9)
• Health data
• Biometric identifiers
• Financial or banking data of call participants

If such data is included in Content by the Customer, it is processed solely at the Customer's responsibility.

5. Purpose of Processing

SuperSales processes personal data only for the following purposes:

• Providing AI-driven sales analysis and coaching insights
• Generating informational scores and recommendations
• Maintaining platform security and integrity
• Providing customer support
• Managing subscriptions and billing

6. Legal Basis for Processing

As a Data Processor, SuperSales relies on the Customer's determination of the appropriate legal basis, which may include:

• Consent obtained by the Customer
• Performance of a contract
• Legitimate interests pursued by the Customer

SuperSales does not independently determine or validate the legal basis for recording or processing call data.

7. Data Retention Policy (Strict)

SuperSales follows a data minimization approach.

7.1 Transcripts & Audio

7.2 Analytical Outputs

• AI-generated analyses and session insights are retained only while the Customer account remains active
• Upon account termination, all retained analytical data is deleted without delay

8. Data Subject Rights

As SuperSales acts as a Data Processor, requests from data subjects (e.g. sales call participants) must be handled by the Customer as Data Controller.

SuperSales will assist Customers, where legally required, in responding to requests relating to:

Requests from Customers

Customers may request:

• Deletion of retained analytical data
• Export of available analytical outputs

9. International Data Transfers

SuperSales operates from the United Arab Emirates and may process data outside the Customer's country of establishment.

Where required by applicable law, appropriate safeguards are implemented to ensure adequate protection of personal data.

Where required by applicable data protection laws, appropriate contractual safeguards are implemented to ensure an adequate level of protection for personal data transferred outside the European Economic Area.

10. Security Measures

SuperSales implements appropriate technical and organizational measures designed to protect personal data against:

• Unauthorized access
• Accidental loss
• Destruction or alteration

No system is completely secure; however, SuperSales follows industry-standard security practices proportionate to the nature of the data processed.

11. Subprocessors

SuperSales may use trusted subprocessors (e.g. cloud infrastructure, billing providers such as Stripe) to deliver the Services.

Subprocessors:

• Are contractually bound to confidentiality and data protection obligations
• Process data only on SuperSales' instructions

A current list of subprocessors may be provided upon reasonable request.

12. No Automated Decision-Making

13. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect legal, regulatory, or operational changes.

Material changes will be communicated through the Services or by email.

14. Contact

For privacy-related questions or requests: